If publishers notice that they have not received credit for a referred sale, they will submit transaction inquiries through the account. Theses inquiries request credit for a transaction that was made and happens most often with loyalty publishers, as loyalty shoppers are promised cash back for their purchases made through these loyalty publisher sites. If a publisher does not receive commission on a valid, referred transaction, they cannot provide cash back to the shopper. Publishers will include in their inquiries the order details of the transaction in question. We recommend that you cross reference this information with your own data to determine if this is a valid transaction before resolving.
You will need to resolve the transaction inquiry by indicating whether this is a valid publisher-referred order and the publisher will be notified. If the order was valid, simply approve the inquiry, so the publisher can be paid.